Role: Application Support Analyst 

Experience: 3 – 5 years

Location: Chennai (Presently Remote)

Employment: Full-time

Duties and Responsibilities:

• React and resolve L1/L2 issues, as the first line of defense.
• Detailed analysis of issues that need escalation to L3
• Learning the financial products and business operations happening in the company.
• Creating and enhancing procedural run books used across the team
• Creating and enhancing monitoring dashboards using Grafana and metric-driven alerting.
• Day-to-day management of a complex application suite, improving stability and performance over time.
• Overnight support as necessary, systems are global in scope. On-call L2 support. Able to liaise with remote teams
• Release management working closely with the Dev team
• Improve processes, tools, and procedures as needed
• Basic scripting (generally in Python) to automate some manual procedures or information gathering via APIs

Longer-term duties and responsibilities:

• Seeing trends/themes in application support to guide the team priorities towards resolutions with bigger returns on investment and/or reductions in operational risk.
• [Optional] Perform some development tasks (when the support workload allows for it).
  Tasks are to be limited only by the level of development skills the candidate wants to achieve
• [Optional] Growth in scope of role to that of Site Reliability Engineer (SRE)

Experience

• Ideally 3+ years of professional experience
• Whilst it is a preference that candidates have some finance experience, we shall consider candidates with experience in different sectors so long as they have a desire
  to learn more about finance over time.
• Some experience dealing with the Front Office, ideally in a Hedge Fund, would be advantageous.

Skills

• Calm and easy-going person, able to empathize with distressed users in a fast-paced, high-performance environment. Ability to quickly discover users’ personality traits
  and manage them accordingly
• Fluency in Python is highly desirable
• Knowledge of Linux, Bash, Powershell, Git, Grafana, and Prometheus is highly desirable.
• Some understanding of Fixed Income financial products would be beneficial.
  For example bonds, swaps, IR futures, repos, swaptions, bond futures, etc.
• Working knowledge of one or more of Sungard Front Arena, Excel, SQL, C#, and Perl would be a plus.